Compliments and Concerns 

CPDMH’s Patient Relations service is here to support our patients and families. Our goal is to provide you with care and caring than enhances your overall experience. We are available to assist you with any questions, concerns or compliments you have.  You can read our Patient Relations Program policy.

Please contact Loralie Hachey, Interim CNE & VP Patient Services at 613-253-3827 or email info@carletonplacehosp.com or by mail to:

Patient Relations

Carleton Place & District Memorial Hospital

211 Lake Avenue East

Carleton Place, ON K7C 1J4  

If you have been discharged from the hospital, please provide us with your feedback in one of the following ways:

Patient Surveys:

• “We Care What You Think” surveys are available in every unit in the hospital
• Upon discharge, you may receive a call asking about your care. We value your feedback to continually improve our programs and ensure your needs are met.
• After being released from the hospital, you may receive a survey in the mail. We participate in continuous patient satisfaction surveys and the Board of Directors reviews the results. Your input helps us improve our care.

Your compliment or concern will be acknowledged within 72 business hours of receipt, indicating the initial course of action and an expected period of investigation and response. Patient feedback is key to evaluating services and ensuring change that enhances quality care.

If you feel your complaint is not resolved, you may also contact Ontario's Patient Ombudsman's office at 1-888-321-0339. For more information, visit www.patientombudsman.ca or download a brochure.